Terms of service.

All bookings are subject to the following terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the property under the booking once payment is made in relation to the booking. 

1. DEFINITIONS 

In these terms and conditions: 

  1. Full House rate means a rate applied that includes use of all bedrooms at the property regardless of how many bedrooms are actually required. 

  2. Base House Rate means a base rate applied that includes use of only one bedroom at the property. 

  3. Weekend means Friday & Saturday, or Saturday & Sunday (when consecutive) 

  4. Midweek means Monday, Tuesday, Wednesday and Thursday 

  5. Public Holiday means any Victorian gazetted public holiday 

  6. Special Period means any period of time denoted as a 'special period' by Kyabram Boutique Townhouses as shown on the 'availability calendar' and can include (but is not limited to) School Holidays, Public Holidays and days surrounding public holidays. 

  7. Availability Calendar means the calendar shown on the Airbnb website that indicates availability for each property. 

  8. Credit Voucher means credit that may be applied to future accommodation booking with Kyabram Boutique Accommodation. 

  9. Pre-Authorisation means a credit card authorisation that will hold a predetermined amount of funds on the swiped credit card for a period of 7-8 days. During this period, these funds cannot be accessed. If no charges are brought against the pre-authorisation in this time, the funds will be released back to the swiped credit card after 7-8 days, depending on the card issuer. 

2. BOOKINGS 

  1. The name of the person on the original booking form remains the sole contact and is responsible for the property booked and all communications with Kyabram Boutique Accommodation. 

  2. Weekend bookings attract a two-night rate. Weekend nights are Friday & Saturday or Saturday & Sunday. 

  3. Midweek nights are Monday - Thursday unless including a weekend night. 

  4. Public holidays and nominated special periods will attract minimum stays and full house rates. 

  5. Guests will be required to pay an additional fee if changes to bedding configurations are requested or if additional rooms are used. 

  6. Kyabram Boutique Accommodation reserves the right to refuse any booking. 

3. PAYMENT TERMS 

  1. All payments can be made via Airbnb upon booking. Direct bookings may be made by Bank Transfer. 

  2. Full payment is required to confirm your booking. Accommodation will usually not be held without a deposit unless under special circumstances.

  3. If paying an initial deposit by bank transfer, the bank transfer must be completed within 48 hours to prevent the booking being cancelled. Please use booking number as a reference. 

  4. Failure to comply with these payment terms may result in your booking being cancelled by Kyabram Boutique Accommodation with no refund of any deposit paid. 

4. CANCELLATIONS 

  1. All requests for cancellations and amendments to bookings must be emailed to bishoptownhouse@gmail.com. Please include the booking name, dates, property name and reason for cancelling in your request. 

  2. All bookings cancelled may be exchanged for a credit note to the full value providing at least two-weeks’ notice has been provided otherwise administration fees apply (see below). 

  3. Bookings cancelled with less than two-weeks’ notice will incur a 50% administration fee (except for covid cancellations see below) 

  4. Bookings cancelled within one week of arrival are non-refundable. Credit notes are at the discretion of Kyabram Boutique Accommodation. 

  5. Travel insurance is recommended for medical and cancellation coverage. 

5. COVID19 POLICY 

All bookings made after 23rd March 2020 are subject to the following special provisions: 

If the guest is unable to travel to the accommodation on the reserved dates due to Government Issued Travel Restrictions, the guest can choose from the following options: 

Option 1. Transfer booking to alternative dates (no fees apply) 

Option 2. Credit Voucher issued for the full amount paid to be used at a future date (no fees apply) 

The credit voucher will be valid for 12 months from the date of issue. The guest does not need to stay within the validity period, they only need to make a booking for any future date before the expiry date on the coupon. 

The credit coupon will be issued for the property the guest originally booked. 

If the guest does not wish to take up the offer of a date transfer or credit coupon the standard terms and conditions, including applicable cancellation fees as above will apply. 

6. CREDIT VOUCHER POLICY 

  1. Credit vouchers are issued with 12 months validity and cannot be extended. 

  2. Credit vouchers should be treated as cash and cannot be replaced in the event of being misplaced, lost or stolen. 

  3. Credit vouchers must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of credit vouchers. 

  4. Credit vouchers are not redeemable for cash. 

  5. Cancellation of accommodation booked using a credit voucher is final. No refund or replacement credit voucher will be issued. 

7. PRE-AUTHORISATION/SECURITY BOND 

Kyabram Boutique Accommodation reserves the right to withhold funds from the cash security bond, for any fees incurred during your stay including, but not limited to, additional cleaning, excess rubbish removal, extra bedrooms occupied, extended stays, late check-outs, smoking in a property, lost keys and any additional locksmith fees, unnecessary maintenance attendance, repairs or damage to property. 

8. ACCOMMODATION TERMS OF USE 

  1. Check-in time is 2:00pm on the day of arrival and check out is 10am unless specified otherwise. Check-in for Brooklyn Dairy is at 3:00pm.

  2. Keys can be collected from a key box at the house.

  3. Keys should be returned to the key box no later than 10am on the day of departure. Keys misplaced or not returned to will incur a minimum $50 key collection fee. 

  4. Early Check-ins and Late checkouts are subject to availability and incur additional fees and vary from $50 per hour. 

  5. Guests are responsible for their choice of accommodation and should view property listings carefully before selecting their preferred property. Please email if you require clarification on any aspect of a property before booking. 

  6. Due to unforeseen circumstances, Kyabram Boutique Accommodation may occasionally need to relocate your booking into alternative accommodation of similar value & style. 

  7. Please respect the privacy of our local community and neighbours. If a guest’s behaviour or noise level is unreasonable, a warning will be given and ignoring this will result in the cancellation of the booking without refund. 

  8. Requests for assistance or maintenance may result in a minimum $100 call out fee where the guest is at fault and/or the call out is not deemed to be of an emergency nature. This fee will be payable at the time of the call out and must be paid to the agent attending the callout as appointed by Kyabram Boutique Accommodation. 

  9. All properties are non-smoking, failure to comply will result in a minimum $200 fine. Guests may smoke outside but must be responsible for disposing of any cigarette butts and emptying their ashtrays before departure. 

  10. Excess Rubbish Removal fees may apply if the amount of rubbish left at the property is deemed over and above what should be reasonably expected for the length of stay and number of guests. 

  11. Rates apply for any additional guests staying at the property that were not included as part of the original booking. Please advise Kyabram Boutique Accommodation and make necessary payment for additional guests. Should additional unpaid guests be found to have stayed, additional guest fees will be charged to the credit card provided upon booking. 

  12. Kyabram Boutique Accommodation properties are offered on the basis of private, residential usage only. Events, functions, parties and gatherings are not permitted at any property under any circumstances. Should this occur you will be requested to vacate the property immediately and your booking will be cancelled without refund. 

  13. Guests are expected to leave the property in a neat and tidy manner on departure. This includes washing and putting away dishes, returning all items to their original position, all food items removed from fridges, barbecues cleaned, ovens and microwaves wiped out and rubbish placed in appropriate bins. Additional cleaning fees (minimum $50) may apply if the property is not left in a presentable condition. 

  14. Guests are required to turn off lights, appliances and lock doors and windows upon departure. 

  15. A minimum key replacement fee of $50 will apply if property keys are not returned on departure. Additional locksmith fees may also apply if locks require replacement due to the loss of keys. 

  16. When a property is booked for eight nights or more, a complimentary refresh service including fresh linen and towels is provided. 

9. COMPLAINT RESOLUTION POLICY 

Should you have a need to raise a complaint we prefer that you make contact with Kyabram Boutique Accommodation at the first available opportunity during your visit. We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay. Our housekeepers take a high level of care with our houses however should you feel that something may have been overlooked please bring this to our attention so that we can resolve. It is our aim to ensure that all our guests enjoy their stay. Any complaint raised during checkout or after your departure will be noted and acted on where appropriate, however we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred. 

10. LOSS AND DAMAGE 

  1. Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings. Any breakages, damage or loss must be reported to Kyabram Boutique Accommodation immediately. 

  2. Kyabram Boutique Accommodation reserves the right to request payment in full and/or charge repair/replacement costs, in the event of property damage or theft either accidentally, maliciously or through negligence on the guest’s behalf. 

  3. Kyabram Boutique Accommodation is not responsible for the security of your belongings and encourages you to ensure your accommodation is secure when not occupied. 

  4. Any belongings left in the property that are unclaimed within 7 days from the date of departure will be donated to local charity organisations. Any items claimed need to be collected within 7 days or can be returned C.O.D (cash on delivery). 

11. ADDITIONAL COSTS 

  1. Kyabram Boutique Accommodation reserves the right to withhold funds from the security bond, or request payment in full of any outstanding charges that apply to your booking. This includes, but is not limited to extra cleaning, rubbish removal, additional guests, extended stays, extra bedrooms occupied, smoking penalties, lost keys, callouts, repairs or damage to property. 

  2. All fees listed in this document are subject to change without notice.